This site is for contacting Andrew Timmons. Son of Tom & Sheila Timmons. You can click on CONTACT & follow the instructions, or send e-mail to firstname.lastname@example.org, or you can follow me on Facebook.
If you click on "NEWS" or "Crabbin'" (still being added) you'll be able to see recent photos & updates from Andy & his friends.
Windows Server ’08 / Unix / Linux / Fedora / Ubuntu
Cisco / Paradyne / Copper Mountain routers
Dell, Hewlett Packard, Apple, Toshiba, Sony, Compaq / Asus / Mac
Install, configure and troubleshoot PC’s
Assembly of PC’s
Virus and Spam removal Networking
TCP/IP /HTTP(S)/FTP/POP3/DNS/DHCP/IMAP/LDAP/Data Back up
Router configuration: Cisco
VMWare / Visio /CRM’s- Siebel / Remedy
Microsoft Word, Excel, PowerPoint, Access, Outlook
Siebel / SQL / Remedy
SAP (Systems Applications and Products)
Three years Call Center experience
Strong written and oral communication skills
Phone service trouble shooting desktop support experience
Peak Systems Inc. 08/08 to present
Installation of various devices for clients locally. Most recently installed a network printer for Chase Manhattan Bank in Concord.
I.T.T. Technical Institute Tutor 06/13 to present
Tutor students in IP networking, put together networks & repair of Mac & PC’s. Installation of Active Directory.
North Point Telecommunications-Emeryville, CA. Team Leader 02/03 to 04/04
Sent signal to lineman from across the country and utilizing 3 different programs to determine if the line’s integrity qualified for use by the EU. This included a team of 5 other techs, their scheduling, performance evaluations, hiring, and their escalation. At the same time I documented everything in our database manager Remedy while liaising with the client.
G.E. Capital- San Francisco, CA. Lead Technician 01/02 to 02/03
While working at our clients (Applied Materials) Santa Clara facility, I was promoted to Lead Technician at our Walnut Creek client’s (Air Touch Cellular) global headquarters. Trained in laptop repair. Compaq, Dell, H.P, I.B.M, and Toshiba. Also responsible for the scheduling of other technicians and assisted in hands on repair and upgrades. This consisted of the replacement of memory sticks, upgrading applications, and the replacement of peripherals.
Viacom- (Sub-contractor for Viacom) Fort Wayne, Indiana Cable Installer 06/98 to 10/99
Installed cable for individual dwellings. This sometimes required us to install from the telephone pole to the dwelling but mostly from the demarcation. Also required to explain the use of the remote utilizing a kind and courteous demeanor.
S.B.C.- San Francisco, CA. Internet Technical Consultant 10/96 to 04/98
Provided 90 member Help Desk Team Technical Support for over 100,000 EU base of both PC and Mac users. Trained to use a “drill down” technique in order to specify what their issues were. If issue couldn’t be resolved in a timely manner we would open an escalation ticket and forward the issue to our team leader for resolution.
OTHER WORK HISTORY
Chevron- Concord, CA. Cashier 04/12 to present
Assist customers with the purchase of gasoline, and merchandise. Also cleaned and stocked the store.
Associates of Science Degree from ITT Technical Institute 12/12/2013